Shipping information
How Long Will It Take To Receive My Order And What Are The Shipping Costs?
- Greece – Delivery in Attica is carried out within 1-2 working days. Delivery in the rest of Greece is carried out within a period of 2-3 working days.
- Abroad Delivery to countries outside Greece is carried out in the following ways:
- Standard Delivery: Delivery is carried out within 6-7 working days and the relevant cost amounts to 12 € (VAT 24% is included)..
- Express Saver: Delivery is carried out within 2-3 working days and the relevant cost amounts to 18 € (VAT 24% is included).
- Note: For full details on delivery countries and shipping rates, please click here
Note: All orders filled before 12:30 p.m. (Greek local time) shall be processed by us on the same day; any orders filled after the aforementioned time, shall be processed by us on the next working day. Any orders filled on Friday before 12:30 p.m. (Greek local time) and throughout the weekend, shall be processed on Monday.
Can I Change My Delivery Date?
Yes, the delivery date of your order can be changed up until three (3) days before the scheduled date. To make this change, contact us.
Where Do You Deliver?
We currently deliver to most postal codes in the following provinces in Europe. To find out for sure if we deliver to your area, simply enter your postal code at the top of the page before placing an order.
Which Couriers Do You Use For Deliveries?
For deliveries within Greece, Egghost uses ELTA courier service. For deliveries abroad, service is carried out by ELTA POST.
How Do I Contact The Carrier Who Will Deliver To Me?
The phone number for the delivery company that will deliver your merchandise will be found on your Home Delivery contract.
Payment information
Are Transactions Secure?
Egghost has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.egghost.eu uses the SSL protocol to secure online business transactions. In this way, all personal information such as credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet.
Egghost certificate has been authorized by ???????????????????VeriSign, the leading provider of the most trusted solution for online security. SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers.
Which Are The Payment Methods?
We offer the following payment methods:
- Payment via Credit or Debit card (Visa, Mastercard, Diners).
- PayPal (with or without an account)
When Is My Credit Card Charged?
There may be an initial authorization of your card once you submit your order online; however, your card is only charged once the order is processed.
What Do You Do With My Information?
We use your info to fulfill your order accurately and quickly, and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Privacy Policy.
Orders and returns
How Do I Place An Order?
- View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price. After selecting your product(s) and you are at the cart section, press the CHECKOUT button.
- If you would like to process your order you can do so by either registering, logging into your account or simply checking-out as a guest.
- Fill in shipping information and billing information.
- Select the payment method, accept the terms of use and complete your order.
- Upon successful completion you will see a summary of your order and you will receive a relevant email.
Can I Track My Order?
For delivery within Greece, after completing your order, you will receive an informative e-mail confirming that your order has been completed successfully. For delivery abroad, consumers can track their order through the tracking number provided to them via e-mail by ELTA POST or ELTA courier after the completion of their order. To track your order press here.
I don’t like my item, can I return it?
Our product are print by request so you can return your order only if the product is defect or damaged. In this case we will bear the delivery cost. Please read here our return policy for more information.
Who Should I Contact If There Is a Problem With My Order?
If you have any problem regarding your order, please contact us in the following ways:
- By using our contact form that you can find here
- By sending us an e-mail at sales@egghost.eu
Can I Cancel My Order?
Yes. You can cancel your order as long as its status allows you to. This means that you are allowed to make your cancellation on the next 2-3 hours after your initial purchase. If you do wish to cancel it please email us about your request on sales@egghost.eu
or from theme
Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.
Are There Any Charges For Returns?
If the reason for returning a product lies with a company’s error, Egghost undertakes to deliver order again at the shipping address you have specified at the company’s own expense.
If customers wish to return an order where it is not the company’s fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 2-3 working days, for returns within Greece via ELTA POST or ELTA courier, or within 3-5 working days, for returns outside Greece via ELTA POST or ELTA courier.
In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we will receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request.
In an attempt to provide the best possible customer service, Egghost enables you to submit online any complaint by filling in the relevant contact form that you can find here.
Is Vat Included In Price?
VAT on all products is included in the price stated.